YouTube Downloader

YTD Frequently Asked Questions


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Installing YTD

- I cannot install the latest version of YTD. I receive "Abort, Retry, Ignore" errors. Why?
- I receive a "file not found" error when running YTD. What's going on?
- How do I uninstall YTD?

Downloading videos

- I am getting a Failed status while downloading. What can I do?
- I can't find the video URL to paste into YTD. Where is it?
- Some downloaded videos are saved as an unknown file type. How can I play them?
- I'm downloading a YouTube video and it's asking for a username / password. What's going on?
- When downloading a video from FaceBook it asks for a username / password. What's going on?
- When I download a video from Facebook why am I logged out in my browser?
- Why do I get an error when trying to download a video from Facebook?
- Why does a download from YouTube start fast then slow down?
- How do I download HD YouTube videos?
- What do the different quality levels mean in "Download Quality"?
- Does YTD support YouTube's new "4K" (HD 4096p) video format?
- Some of my videos being downloaded as an MP4 file, others as a FLV file.
- How do I download ESPN videos?
- I keep getting "Your current security settings do not allow this file to be downloaded" when downloading videos.
- Can I queue multiple files for downloading?
- Can I use a proxy server to download videos?
- My proxy server requires a password. Where do I enter it?

Converting and playing videos

- Can I select multiple files to convert them with 1 click?
- After converting a video using YTD, the sound quality is poor. What can I do?
- When I try to convert the video I receive an error message: "The conversion of your video file has failed, etc." Why?
- How can I remove video and only save the audio to play on a mp3 player?
- I converted a video to "iPod" but can't play it on my iPod Touch? Why?
- When I play a downloaded video, it is incomplete, only 10/15 seconds long. Re-downloading doesn't help.
- I can't play my downloaded video file.
- After converting video, I can't play it. Or I can hear the audio with no video / video with no audio.
- How do I convert video to a DVD I can play in a DVD player?
- How do I convert videos to a CD I can play on my stereo?
- My conversion to a PSP file has failed. Why?
- I can see subtitles for the video on YouTube. Can YTD download videos with subtitles?

Miscellaneous

- Where can I review this great program?
- How do I know which version of YTD I've installed?
- I can't find my video files.
- How can I change the name of downloaded/converted videos?
- In what languages is your application available?
- Is it legal to download the video file onto my computer?
- What ways can I use / distribute a saved video file?
- Can I use YTD on my Mac or my mobile device?
- It's still not working, now what?

License

- Do you offer a PRO version of YTD?
- How long is the PRO version license valid for?
- How do I pay for the license?
- Can I use YTD PRO on several computers?
- I keep getting a Communication Error when trying to activate my license key. Why?
- What happens if my computer breaks and I get a new one? Can I move my license?
- I forgot my license, how can I find it?

Installing YTD

I cannot install the latest version of YTD. I receive "Abort, Retry, Ignore" errors. Why?

The file the installer it is trying to replace is still being used by Windows. This occurs when one installs a new version of YTD to the same location. The program will typically close any instances of YTD that is running before installing a new version. But this does not always happen. We suggest you Save all your work and restart the computer - then fry installing again. This will free up locked files. If the problem persists, uninstall the older YTD version, then reinstalling, by using "Add or Remove Programs" in the Windows Control Panel. If all else fails completely delete the installer and download a new version.

I receive a "file not found" error when running YTD. What's going on?

YTD requires Visual Basic Runtime to operate. You will likely see this error if you do not have one installed: "A required file, MSVBVM60.DLL was not found" or "Class not registered, MSSTDFM.DLL needs to be installed on your machine." Download / install Visual Basic Runtime from Microsoft, restart your computer. The issue should be solved.

How do I uninstall YTD?

Uninstall YTD using "Add or Remove Programs" in Windows Control Panel. Or, click "Uninstall" from the "YTD" folder in "Programs" section of the Windows "Start" menu.



Downloading videos

I am getting a Failed status while downloading. What can I do?


There are a few things you can try. First, make sure your YTD version is up to date. Open YTD and click on Help. Check for Updates to assure you are running the latest version. Install any available updates and try to download again.

YTD uses cookies on Internet Explorer when downloading videos. If you have trouble downloading videos from specific sites, try viewing them in IE, then try downloading the video while IE is running. If you cannot view the video in Internet Explorer please update it to a newer version.

In case you receive a "Failed 6" error please reset your Internet Explorer settings by going to "Tools" (Alt + X keyboard shortcut), "Internet Options", "Advanced" tab and selecting the "Reset" button. Make sure to select the "Delete personal setting" check box before resetting.

Antivirus programs or firewalls could block YTD from connecting to the web. Switch the Antivirus and Firewall off and try to download again. You should add YTD to the allowed list in your firewall.

We found these issues arise with Zone Alarm products. If you use Zone Alarm, go to COMPUTER Protected section, then to Application Control. Select YTD, click on the ? (question mark), select ALLOW. Try to download with YTD. If this does not work please uninstall Zone Alarm from your computer and try to download.


McAfee firewall may also block YTD. A message will appear, asking you to Allow; Allow one time; Deny the access for the software to internet, etc. Select 'Allow the access' for YTD. If this will not work uninstall McAfee firewall and retry.


If you have AVG and AVG Accelerator is enabled please disable it and then try again. There is currently an issue with AVG Accelerator and youtube videos, you can read more about it here.

As a last resort uninstall YTD (Control Panel - Add/Remove programs). Restart your computer, Install and run a registry cleaner program. Reinstall YTD from here.

I can't find the video URL to paste into YTD. Where is it?

YTD uses the same URL to download a video that a web browser uses to display the web page. Copy URL from the address bar (ie: "http://www.youtube.com/watch?v=EY-uM56BSrY") and paste it into YTD. Click "Download" to start the video download to your computer.

This is not the information from "embed this video" buttons on YouTube, ie: "iframe..." or "http://youtube.com/embed/...". YouTube changed this January 2011; the html code given by the "Embed" button will no longer work with YTD.

Some downloaded videos are saved as an unknown file type. How can I play them?

Different video sites use different formats, though most use "flv" or "mp4" video files. YTD can figure out what type of video file most sites use, and sets the file type correctly. On YouTube, "Normal" quality videos are ".flv" and HQ or HD are ".mp4", while on Facebook all videos are ".mp4". If you accidentally downloaded a video that doesn't include the extension on the file name (for example, is missing the ".mp4"), you need to figure out what type of video file it is and rename it correctly. Open the video file in Notepad, see if the first line of the file has "flv" or "mp4" in it.

A file might be unknown if your computer doesn't know how to play it. VLC Media Player is a free, open source program that can play almost any video type without requiring additional software. It also tells you what type of video a file is (load the video and select "Media Info" under the Tools menu). We recommend downloading VLC Media Player to play any of the above files.

I'm downloading a YouTube video and it's asking for a username / password. What's going on?

You are attempting to download a video flagged by YouTube. This restricts access to people over 18 years of age only. When you attempt to download a restricted video using YTD, it will prompt you for a YouTube username and password (the username and password you use on Youtube). Log in using that, or if you do not have a YouTube account, create one by going to YouTube and clicking the "Sign Up". You can also now log into YouTube using a Gmail account. After exiting YTD, it will forget your account information. You will need to enter it every time you want to download a restricted video.

A "No Flash video found" error might require you to log into your YouTube account. YouTube may have flagged your account, and will request a "captcha" when you log in. By logging in to YouTube, you can respond to the "captcha" and should be able to use YTD to download videos again.

When downloading a video from FaceBook it asks for a username / password. What's going on?

Facebook requires a log in to access any content. When you attempt to download a video from Facebook using YTD, YTD will prompt you for your Facebook username and password, the same username and password you use to get onto Facebook. Remember, like YouTube, when you exit YTD, it will forget your account information. You will be asked to log in every time you use YTD to download a video from Facebook.

When I download a video from Facebook why am I logged out in my browser?

Facebook allows one web browser at a time to be signed into any given account, and automatically signs out other signed in browsers when you sign in using a different program. YTD appears like another browser to Facebook, so Facebook signs out your web browser when you sign into it using YTD.

Downloading multiple videos from Facebook? Open each video in a new tab in your browser before starting the download with YTD so all the video URLs are available. You can also copy / paste all the video URLs from your web browser into a text file beforehand.

Why do I get an error when trying to download a video from Facebook?

It's possible that you have the Secure browsing option turned on. Go to Facebook, then to Account - Account Settings - Account Settings - Secure Browsing (https) and uncheck the option to Browse Facebook on a secure connection (https) whenever possible. Try to download the video again. When you are done, you should enable the option again in Facebook.

Why does a download from YouTube start fast then slow down?

This is controlled by YouTube. YouTube servers send data more quickly when you start playing a video, then it slows down. This makes for a smooth video playing experience when watching online, while reducing the network capacity required to serve videos to its users.

How do I download HD YouTube videos?

Click "Download Options" and select one of the "HD" options (HD 720p, etc.) or "Best available" from the "Download Quality" menu. If there is a HD version available, it will be downloaded.

What do the different quality levels mean in "Download Quality"?

YouTube offers the same video in multiple quality levels. "Best Available" and "HD 1080p" are the same - both first try to download the HD 1080p version, then HD 720p, then HQ 480p, then HQ 360p (flv), then HQ 360p (MP4), then Normal. "HD 720p" tries HD 720p, then HQ 480p, then HQ 360p (flv), then HQ 360p (MP4), then Normal. "HQ 480p" tries HQ 480p, then HQ 360p (flv), then HQ 360p (MP4), then Normal. HQ 360p (flv) tries HQ 360p (flv) then "Normal". HQ 360p (MP4) tries HQ 360p (MP4) then "Normal". "Normal" just tries to download the Normal quality. For details on the video formats used by YouTube, please see the YouTube entry on Wikipedia. If you pay close attention, you'll notice there are two "HQ 360p" resolutions available on YouTube - 360x640 and 360x480. YTD now had 2 levels, HQ 360p (flv) for 360x640 resolution and HQ 360p (MP4) for 360x480. "Best available" is the default setting for downloading videos so that YTD will always try to download the highest quality video available. Note: this setting only applies to downloading videos from YouTube, and not to other video sites.

Does YTD support YouTube's new "4K" (HD 4096p) video format?

YouTube announced in July, 2010 that they support the HD 4096p video format. However, there are few videos currently available at this extremely high definition format due to the specialized cameras required. In addition, HD 4096p video files are several times larger than other HD video files which means they will take several times longer to download. YTD does not currently support downloading videos in HD 4096p format, and will download them in HD 1080p format. YTD will continue to monitor "4K" videos and likely add support in a future release. If you would like to see this feature implemented, please let us know using the Support form and include the URL of the video you'd like to download.

Some of my videos being downloaded as an MP4 file, others as a FLV file.

If you have "Best Available" as your download quality, YTD will attempt to download YouTube videos from the highest resolution to the lowest in this order:

  Resolution "Quality" Container file
1. 1920x1080 HD 1080p .mp4
2. 1280x720 HD 720p .mp4
3. 854x480 HQ 480p .flv
4. 640x360 HQ 360p (flv) .flv
5. 480x360 HQ 360p (mp4) .mp4
6. 400x240 Normal .flv

YTD Version 2.7.1 added support for formats 4 and 5 in the table above. As you can see, if you are receiving an FLV file where before it might have been MP4, you are downloading a higher quality file than the earlier MP4. We recommend this excellent, free open source video player: VLC Media Player. It requires no additional codecs or software to play all video types supported by YouTube and YTD.

If you must have an MP4 format file, select HQ 360p (MP4). Depending on the original file, it may be lower quality than the original. If you want to get technical, you can use the "Manual" conversion setting. Please see the Help page for information on manual conversion commands.

How do I download ESPN videos?

The page must only have a single video on it for YTD to download the video, rather than being a playlist or "Category" page. You can tell you're on a single video page on ESPN when you look at the URL and see the word "clip" and not just "category" - e.g. http://espn.go.com/video/clip?id=5269581&categoryid=2378529.

I keep getting "Your current security settings do not allow this file to be downloaded" when downloading videos.

You have customized Internet Explorer security settings. It is blocking YTD from downloading videos. Here are instructions for fixing this in Internet Explorer 8 (download IE8 here if you are not already using it):

  • Select "Internet Options" from the Tools menu
  • Click the "Security" tab
  • Click the "Custom level" button in the Internet zone
  • Scroll down to the "File download" setting and click"Enable"
  • Restart Internet Explorer and YTD and try again

Can I queue multiple files for downloading?

Yes, but you must upgrade to the PRO version.

Can I use a proxy server to download videos?

Yes. YTD uses the default proxy server defined in Internet Explorer Options. You will need to set your proxy settings there.

My proxy server requires a password. Where do I enter it?

Currently, YTD does not allow you to use a password for HTTP proxy.



Converting and playing videos

Can I select multiple files to convert them with 1 click?

Yes, but you must upgrade to the PRO version. Then go to Convert Tab, press the folder icon next to Select the video file, and use the Ctrl key to select multiple videos.

After converting a video using YTD, the sound quality is poor. What can I do?

When you convert and lose sound quality, go to the Convert tab, and check "Show advanced conversion options". Adjust the volume button up or down and see if sound improves.

When I try to convert the video I receive an error message: "The conversion of your video file has failed, etc." Why?

The conversion could have failed for various reasons. Check the file name under "Select video file". This file name needs to be a full path to the file, not just the name of the file. For example, if you downloaded a video and saved it as "thisvideorocks.mp4" in your "C:Videos" folder, the "Select video file" box should have "C:Videos hisvideorocks.mp4" in it not just "thisvideorocks.mp4" (no directory name) or "C:Videos hisvideorocks" (no file extension, e.g. ".mp4"). To get the entire file path in the "Select video file" box, click the "Browse" button and find the file on your drive to select it and try the conversion again. In fact, if you are seeing this error, click the "..." button and reselect your file anyway, just to make sure the entire file and path is present and correct. Since long path names are usually truncated in the select video box, it's not easy to tell what path and filename YTD is using.

Sometimes YTD can get in a confused state ( for example, if you have many downloads running at the same time). If you see this error and the solution above doesn't fix it, wait for all downloads to complete, then exit YTD and restart it to try again.

If you're still seeing this error, you may be missing a codec or have conflicting codecs on your computer. It is likely if you have an older version of Windows, or you have installed many video processing applications on your system. You'll need to figure out what codec is missing or corrupt and fix it. We do not recommend a particular codec pack, but there are many codec packs available at sites like download.com, ie: Windows Essentials Media Codec Pack.

How can I remove video and only save the audio to play on a mp3 player?

In the Basic version, go to the Convert tab, Select the video file using the Browse button. Select MPEG Audio Layer 3 (MP3) from the drop-down menu. In the "Choose Quality" dialog, select the quality of the mp3 you want. (Remember, a higher quality means a larger mp3 file). If you want to change the volume or copy only part of the video check the "Show advanced conversion options" box. Click "Convert Video" and follow the progress in the activity tab.
If you use the PRO version you can download and convert to MP3 in the same step from the Download tab. Choosing this option will not allow you to cut the video or adjust volume.

I converted a video to "iPod" but can't play it on my iPod Touch? Why?

The iPod Touch is similar to the iPhone, not an iPod when it comes to supported video formats. To convert video to play on the iPod Touch, select "iPhone Video" as the file type to be converted to.

When I play a downloaded video, it is incomplete, only 10/15 seconds long. Re-downloading doesn't help.

YTD uses Internet Explorer to download files. If a download was interrupted, IE may have saved a corrupt copy in its cache. You need to delete it so you can download the complete file. Also, delete your Temporary Internet Files and browser cache. To do that in IE8, open Internet Explorer and click on Tools, click on Internet Options and on the General Tab, in the middle of the screen, click on Delete in the "Browser History" section. In the window that opens, uncheck everything but "Temporary Internet Files" and click "Delete". Now close all the open browser windows and try downloading the video again.

I can't play my downloaded video file.

YTD downloads videos from popular video streaming sites, like YouTube. These files are typically Flash videos with filenames ending in ".flv", or MPEG-4 videos with filenames ending in ".mp4". Windows does not have a program to play FLV or MP4 files installed. You need to install a program which knows how to play the files, or convert them to a format Windows understands. You can use YTD to convert the files to a format all Windows computers know how to play by clicking the "Convert" button and selecting "Windows Media Video" as the type to convert the file to. YTD also has a built in video player that you can use to play FLV or MP4 files by clicking the "Convert" radio button, selecting a video file and pressing the "Play" button.

For the best possible quality, we recommend saving videos as they are without any conversion, and playing them with the free, open source VLC Media Player.

After converting video, I can't play it. Or I can hear the audio with no video / video with no audio.

The computer doesn't know how to play the file, or the audio / video in the file isn't recognized. We recommend using VLC Media Player for video playback, which is an open source (free) program. If you are using Windows Media Player, you need to install or upgrade your audio and video codecs with a product such as the Windows Essentials Media Codec Pack.

How do I convert video to a DVD I can play in a DVD player?

YTD can download video from various sites, and converts it to popular formats. Creating a DVD requires converting audio and video to the correct types and formats, as well as the ability to write files to the DVD with correct names and locations. There are several commercial and free products available that will help you create a DVD with downloaded videos.

How do I convert videos to a CD I can play on my stereo?

Creating an audio CD requires converting audio to the correct format, and the ability to write files to the CD with correct names and locations. There are several commercial and free products available which will help you create a CD with your downloaded videos.

My conversion to a PSP file has failed. Why?

Converting a video in PSP requires both audio and video. Therefore, MP3 videos will fail when converted to PSP. Also, video streams without audio or with the volume set to 0 will fail. Make sure your video has both audio and video before converting to PSP.

I can see subtitles for the video on YouTube. Can YTD download videos with subtitles?

YTD cannot download the subtitles at the time, because subtitles are separately introduced in the movie. YTD can only download the original video.



Miscellaneous

Where can I review this great program?

It would be great if you can review YTD on CNET, here. Go down to the User Reviews section, select the number of stars you give us and click Write a review. You need an account with cnet or you can login with your Facebook account. Thank you, we appreciate it.

How do I know which version of YTD I've installed?

In the main application screen, click "About YTD" under the "Help" button to see the About page, including the version number of YTD.

I can't find my video files.

On the Download tab, you have the "Save to" label. That is the folder where your videos are saved. Click on the directory to see the files. Click on the folder icon to the right of the label to change the folder. When converting videos, YTD will place the new video in the same directory.

How can I change the name of downloaded/converted videos?

To change the name of the downloaded/converted video go to the activity tab and double click on the video. Then write the new name. (must not contain "/:"*>< | )
Then just hit enter or click somewhere outside that box to save.

In what languages is your application available?

YTD Downloader is available in English, Albanian, Arabic, Belarusian, Bulgarian, Chinese, Chinese Simplified, Croatian, Czech, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Kurdish, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Spanish, Swedish, Turkish. If you want the application to be available in your language please contact us.

Is it legal to download the video file onto my computer?

Yes. When you watch a video in flash from a website, the video is downloaded into your computer, in the folder "Temporary Internet Files" of your browser. The program does the same thing, allowing you to select the destination folder. This means that the file is saved on your computer while you watch the video and there remains until you do delete it.

What ways can I use / distribute a saved video file?

You can use the video saved from YTD for personal use only. We do not assume responsibility to content you are attempting to download, and we recommend you do not download copyrighted material.

Can I use YTD on my Mac or my mobile device?

This version of YTD only works on a PC.If you are a Mac user we recommend this.

It's still not working, now what?

Send us feedback and we'll take a look at it.



License

Do you offer a PRO version of YTD?

Yes. YTD PRO offers additional benefits, please go here for details.

How long is the PRO version license valid for?

The license is valid indefinitely. You can use it as long as you wish, although it applies for one major release (i.e, version 3.0 or 3.1 but not version 4.0). When a new major version is released, you will not be forced to upgrade though new functionality and support may be included in the release not available previously. New versions are made available about once a year.

How do I pay for the license?

You can securely pay with your Visa, Mastercard, American Express, Discover, Banking Account, Paypal and also some other payment methods are accepted.

Can I use YTD PRO on several computers?

No, the license is for one computer only.
However if you want to use YTD Pro on several computers, we are offering discounts for multiple licenses purchased through a single payment. If you want to pay with Paypal, click here, choose "Pay with PayPal", enter the number of licenses you want to buy in the "Quantity" field and click "Update" to see our special prices. If you want to pay using a credit card, click here and access "Volume discount prices" to see our special prices."

I keep getting a Communication Error when trying to activate my license key. Why?

That means something is blocking the activation process. Please disable your firewall and if you have any modem/router bypass them and try to connect directly to the internet(internet cable directly in the PC with YTD) for the activation to complete.

What happens if my computer breaks and I get a new one? Can I move my license?

Yes. In case you get a new computer, or you need to format your old computer, please go here to reset your license.

I forgot my license, how can I find it?

Please go here, complete the form, and we will email you the license.